McLaren Health
McLaren Bay Region > PATIENTS &
VISITORS > Your Satisfaction

Your Satisfaction

We encourage your feedback to improve care.

You are part of the team

COMMUNICATE It's your health; don't be afraid
to ask your doctors and nurses questions.

PARTICIPATE You are the center of your healthcare
team so ask questions, understand your treatment
plan and medications, and communicate
with your doctors and nurses.

APPRECIATE There are hundreds of people
in the hospital who need help; please be patient
as doctors and nurses attend to everyone.

What is HCAHPS?

The Hospital Consumer Assessment of Health Providers and Systems (HCAHPS) survey is backed by the U.S. Department of Health and Human Services. The survey is used to improve the quality of health care. HCAHPS makes survey results public so hospitals are aware of where changes are needed. The results also enable healthcare consumers to review and compare hospitals before choosing a healthcare provider.